How RPA Bots Help Chatbots Getting Smarter
At the start, the chatbot called Nanci (its name is within the word “financial”) was resolving less than 10 percent of customer inquiries. But within two months, the success rate rose to 50 percent — and is now at 60 percent, according to G.M. In January, after struggling for years, IBM announced it was selling off its Watson Health business to a private equity firm. A few days later, Gartner… Lire la suite »How RPA Bots Help Chatbots Getting Smarter